Quick answers to the questions we get most. Can't find yours? Call, text or send us a message.
Orders
Where's my order?
Use the order link on the confirmation page you saw after checkout — it shows your order and its reference number. Lost it? Get in touch with your order number (or the email you ordered with) and we'll check on it for you.
Can I change or cancel an order?
Contact us as soon as you can with your order number. If it hasn't shipped yet, we'll do our best — calling or texting is the fastest way to catch it in time.
Shipping & returns
How much is shipping, and how long does it take?
Costs, delivery times and where we ship are all on our Shipping & Returns page.
How do I return something?
Check what can come back, and for how long, on the Shipping & Returns page, then contact us with your order number before sending anything so we know it's coming.
Warranty & repairs
My clipper or trimmer stopped working. What now?
Contact us with your order number, the make and model, and what's happening — a short video helps a lot. We'll tell you whether it's something we can sort out or a manufacturer warranty claim, and walk you through it.
Do you repair or service tools?
Ask us. Tell us the make and model and what it needs, and we'll let you know what we can do — or point you to who can.
Wholesale
Do you sell to barbershops, schools and resellers?
Yes — if you're buying for a shop, a team or a classroom, send us a message and pick “Wholesale / bulk”. Tell us what you're after and roughly how many, and we'll come back with pricing.
